When planning for a recent project with my team, I felt the excitement—everyone was enthusiastic, driven, and the data suggested we had every reason to succeed.
Everything seemed too perfect.
That triggered the skeptical side of me:
It can’t be that easy. What could go wrong here? Are we missing something?
And the answer was—we were missing critical elements we didn’t have insights about, but has led to a different set of actions to take and collect information.
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Customer Quality Management | Organisational Coaching | Quality & Leadership Writer I help quality teams and leaders bridge the gap between process excellence and people potential.
If the opposite of being successful is true, what could lead to failure?
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