A crucial conversation occurs when three elements converge: high stakes, strong emotions, and differing opinions. These conversations determine the trajectory of our relationships and results:

• They often catch us by surprise, triggering primitive fight-or-flight resp...

Empathy is the ability to understand and share others' feelings, crucial for successful relationships. Individuals with high levels of empathy have better social interactions and lower risk of rejection.

Struggling to see things from others' perspective or respond ...

In any social setting, lies keep the world from falling apart, becoming the real global currency:

• Organizations and their employees routinely lie to preserve identity, protect the reputation of an individual or group
• In relationships, one lies to